Case Notes

Every assignment begins with someone who cannot be there.

Real situations, the judgement involved and the way each responsibility was carried through. Identifying details may be changed to protect confidentiality.

Case Notes

Every assignment begins with someone who cannot be there.

Real situations, the judgement involved and the way each responsibility was carried through. Identifying details may be changed to protect confidentiality.

An international traveller checking a passport and phone carefully at an airport before a US-bound flight

Travel information · 2026-11-04

Before a US-bound flight, check the last 21 days—not just your passport

A new US public-health attestation and boarding restrictions took effect after 3 November 2026. Transit history can matter, so families and travel companions need to check the full route before departure.

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An older traveller, her adult daughter and a travel professional checking that a power bank is moved from checked luggage into a cabin bag

Travel information · 2026-10-28

Your power bank belongs in the cabin: six rules that matter when you fly

The UK Civil Aviation Authority has issued a new six-point lithium-battery checklist. Here is what families, older travellers and travel companions need to do before and during a flight.

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An older wheelchair user travelling through a modern airport with an assistance professional and her adult daughter

Travel information · 2026-10-21

Wheelchairs are not luggage: what the UK’s new accessibility push means before your next flight

New UK aviation accessibility measures put mobility-aid handling, staff training and clearer passenger information in focus. Here is what is changing—and what travellers should do now.

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Original editorial illustration of modern airport eGates in a UK arrival hall

Travel information · 2026-10-14

UK contactless eGates in 2026: what arriving travellers actually need to know

A smoother arrival is welcome news. But the UK's new contactless airport gates do not mean border checks have disappeared — and they do not remove the need to prepare your travel documents or family handover arrangements.

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